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Terms & Conditions

TERMS AND CONDITIONS

Technico Online Services

Effective Date: January 2026

Last Updated: January 29, 2026

1. Introduction and Acceptance of Terms

By accessing, browsing, or purchasing any service from Technico Online Services ("the Company," "we," "us," or "our"), you ("the Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Technico Online Services.

These Terms apply to all services offered by Technico Online Services, including but not limited to:

One-time technical support and fixes
Solo annual subscription plans (Essential, Advanced, Pro)
Family subscription plans
AI consulting and training services
Digital marketing services
Web development and application development services
Business IT solutions

If you do not agree with any part of these Terms, you must immediately discontinue use of our services and refrain from making any purchases.

2. Company Information and Business Entity

Business Name: Technico Online Services

Website: https://www.technicoonline.com

Contact Email: support@technicoonline.com

Phone (USA & Canada): 1(833) 442-5545 (Toll Free)

Phone (India): 011-6931-2744 (Landline)

3. Independent Service Provider and Third-Party Disclaimers

3.1 No Affiliation

Technico Online Services is an independent provider of remote technical support, IT solutions, AI consulting, digital marketing, and software development services. We are NOT affiliated with, endorsed by, sponsored by, or partnered with any of the following entities:

Microsoft Corporation
Apple Inc.
Google LLC
OpenAI (ChatGPT)
Anthropic (Claude)
Any other software, hardware, or technology manufacturers

All trademarks, logos, and brand names mentioned on our website or in our services are the property of their respective owners and are used for reference and identification purposes only.

3.2 AI Tools and Platforms

Technico Online Services provides training, optimization, consulting, and implementation support for various AI tools including but not limited to ChatGPT, Microsoft Copilot, Google Gemini, and Claude. We do not own, control, or manage these AI platforms. We are not responsible for:

The output, accuracy, or performance of third-party AI tools
Privacy policies, data handling, or security practices of third-party AI platforms
Changes to features, pricing, or availability of third-party AI services
Any damages or losses resulting from the use of third-party AI tools

Customers are responsible for reviewing and complying with the terms of service and privacy policies of any third-party AI platforms they use.

3.3 Microsoft 365 and Software Licenses

When Technico Online Services provides Microsoft 365, VPN licenses, antivirus software, or other third-party software as part of our service packages:

Storage capacity, software updates, and technical infrastructure are provided by the respective software manufacturers (e.g., Microsoft for Office 365)
Technico Online Services acts solely as a setup, configuration, and support provider
We facilitate license procurement and installation but do not control the underlying software functionality
Issues with software performance, bugs, or service outages from the original provider are outside our control

Customers must comply with all end-user license agreements (EULAs) of the respective software providers.

4. Service Description and Scope

4.1 Remote Technical Support Services

All technical support services provided by Technico Online Services are delivered remotely via secure remote desktop software. Our services include but are not limited to:

Computer troubleshooting and repair
Software installation and configuration
Operating system optimization
Virus and malware removal
Network setup and troubleshooting
Smart home and smart car device assistance
Cybersecurity setup including 2-Step Authentication and Dark Web Monitoring

The scope of each service will be clearly defined at the time of purchase or during the initial consultation.

4.2 Subscription Plans

Technico Online Services offers various subscription plans with different features and benefits:

Essential Plan: Includes basic technical support, monthly fix sessions, and AI assistance

Advanced Plan: Includes enhanced support, additional fix sessions, Microsoft 365, and extended AI consulting

Pro Plan: Includes priority support, unlimited fixes, comprehensive security features, and premium AI consulting

Family Plans: Extended coverage for multiple devices and family members

4.3 Business Services

For business clients, we offer customized solutions including:

Enterprise IT support
Website development and design
Mobile and web application development
Digital marketing services
Custom business applications

Scope, deliverables, and timelines for business services will be defined in separate service agreements or statements of work.

5. Remote Access, Security, and Data Protection

5.1 Consent to Remote Access

By purchasing any remote technical support service from Technico Online Services, you explicitly grant us permission to remotely access your computer, device, network, or system for the purpose of providing the requested services. This access will be conducted using industry-standard secure remote desktop software.

5.2 Customer Responsibilities

Data Backup: You are solely responsible for backing up all data, files, and information on your device(s) prior to any remote session. While we take every precaution to protect your data, Technico Online Services is NOT liable for any data loss, corruption, or hardware failure that may occur during or after the repair process.

Presence During Session: We require that you (or an authorized representative) remain present and available during the entire remote session. This ensures transparency, allows for real-time communication, and enables you to monitor all actions taken on your device.

Accurate Information: You must provide accurate and complete information about your technical issues, system specifications, and any relevant account credentials required for the service.

5.3 Data Security and Privacy

Technico Online Services is committed to protecting your privacy and data security. We implement the following measures:

Use of encrypted, secure remote access tools
No collection or storage of personal files or sensitive information beyond what is necessary for service delivery
Strict internal policies to protect customer information
Compliance with applicable data protection regulations

However, we cannot guarantee 100% security or hack-proof protection. Cybersecurity is a shared responsibility, and customers must also implement best practices such as strong passwords, regular updates, and cautious online behavior.

5.4 Security Service Limitations

While we set up security features such as 2-Step Authentication, Dark Web Monitoring, VPN services, and antivirus software:

We do NOT guarantee a 100% hack-proof or breach-proof environment
Cybersecurity threats are constantly evolving
Customers bear ultimate responsibility for their own security practices
We are not liable for security breaches, identity theft, or cyberattacks that occur despite our security implementations

6. Service Delivery and Fulfillment

6.1 Digital Fulfillment

Services are considered fully delivered and fulfilled when:

A remote technical support session has been completed
Software licenses (e.g., Microsoft 365, VPN, antivirus) have been activated and credentials provided
AI consulting or training sessions have been conducted
Digital products (websites, applications, Software) have been delivered and access granted

Once service delivery is complete, the transaction is considered final subject to the terms of our Refund Policy.

6.2 Support Hours and Availability

24/7 Support: Available for Essential, Advanced, and Pro plan holders as well as Family plan subscribers.

Business Hours Support: One-time fix services and basic inquiries may be subject to business hour availability.

Response Time: While we strive to respond promptly, response times may vary based on ticket volume, complexity, and plan tier. Priority support is available for Pro plan members.

6.3 Service Limitations

Technico Online Services reserves the right to decline or discontinue service in the following circumstances:

Technical issues are beyond the scope of remote support
Hardware replacement is required
Customer requests involve illegal activities or violate third-party terms of service
Customer behavior is abusive, threatening, or discriminatory toward our technicians
Device is severely compromised, requiring professional data recovery services

In such cases, we will notify you promptly and offer alternative solutions or a refund according to our Refund Policy.

7. Pricing, Payment, and Billing

7.1 Pricing

All prices for services are clearly listed on our website at the time of purchase. Prices are subject to change without prior notice. However, any changes will not affect orders already placed or active subscriptions until renewal.

7.2 Payment Methods

We accept payment through secure payment processors including PayPal, credit cards, and debit cards. By providing payment information, you represent and warrant that you are authorized to use the payment method.

7.3 Subscription Billing

Annual Plans: Payment is due in full at the time of purchase. Annual plans automatically renew unless canceled at least 30 days before the renewal date.

Renewal Notifications: We will send renewal reminders via email at least 15 days before your subscription renewal date.

Price Lock Guarantee: Current subscribers will maintain their existing pricing upon renewal, even if our standard pricing increases.

7.4 Promotional Offers and Coupons

Promotional discounts and coupon codes (such as "TOSCYBERYEAR" for 30% off) are subject to specific terms and conditions, including expiration dates and eligibility requirements. Promotional offers cannot be combined with other discounts unless explicitly stated.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHNICO ONLINE SERVICES SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
BUSINESS INTERRUPTION OR SYSTEM FAILURES
DAMAGES RESULTING FROM THIRD-PARTY SERVICES OR SOFTWARE
UNAUTHORIZED ACCESS TO YOUR SYSTEMS OR DATA
HARDWARE FAILURE OR MALFUNCTION

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE IN QUESTION.

9. Disclaimer of Warranties

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE SERVICE

WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED.

10. Indemnification

You agree to indemnify, defend, and hold harmless Technico Online Services, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

Your use or misuse of our services
Your violation of these Terms
Your violation of any third-party rights
Any fraudulent, illegal, or unauthorized use of your account

11. Intellectual Property Rights

All content, materials, software, code, designs, graphics, logos, and documentation provided by Technico Online Services are protected by intellectual property laws and remain the exclusive property of Technico Online Services or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose. You may not:

Copy, modify, or reverse engineer any proprietary materials
Resell or redistribute our services without authorization
Remove or alter any copyright, trademark, or proprietary notices

12. Termination

12.1 Termination by Customer

You may cancel your subscription at any time by contacting us at support@technicoonline.com. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the unused portion of your subscription unless otherwise stated in our Refund Policy.

12.2 Termination by Technico Online Services

We reserve the right to suspend or terminate your access to our services immediately and without notice if:

You violate these Terms and Conditions
You engage in fraudulent or illegal activities
Your payment method is declined or invalid
You exhibit abusive or threatening behavior toward our staff

13. Dispute Resolution and Governing Law

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact Technico Online Services at support@technicoonline.com to attempt to resolve any disputes informally. We are committed to working with customers in good faith to resolve issues quickly and fairly.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Technico Online Services operates, without regard to its conflict of law provisions.

13.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration shall be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association.

14. Changes to Terms and Conditions

Technico Online Services reserves the right to modify, update, or replace these Terms and Conditions at any time. Material changes will be communicated via:

Email notification to registered customers
Prominent notice on our website
Updates to the "Last Updated" date at the top of this document

Your continued use of our services after such modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Technico Online Services regarding the use of our services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Technico Online Services may assign these Terms at any time without restriction.

15.5 Force Majeure

Technico Online Services shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service failures.

16. Contact Information

For questions, concerns, or support regarding these Terms and Conditions, please contact us:

Email: support@technicoonline.com

Phone (USA & Canada): 1(833) 442-5545 (Toll Free)

Phone (India): 011-6931-2744 (Landline)

Website: https://www.technicoonline.com

We are committed to addressing your inquiries promptly and professionally.

REFUND AND CANCELLATION POLICY

Technico Online Services

Effective Date: January 2026

Last Updated: January 29, 2026

1. Policy Overview and Customer Commitment

At Technico Online Services, customer satisfaction is our top priority. We are committed to delivering high-quality technical support, IT solutions, and digital services that meet or exceed your expectations. This Refund and Cancellation Policy outlines the terms under which refunds may be requested and granted.

We have designed this policy to be fair and transparent while also protecting our business from fraudulent chargebacks and abuse. We strongly encourage customers to contact us directly to resolve any issues before initiating disputes through payment processors, as this helps us serve you better and resolve matters more quickly.

Important Notice: By purchasing any service from Technico Online Services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy in its entirety.

2. One-Time Fix Services

2.1 Service Description

Our "1 Time Fix with AI Assistance" service (priced at $229.99 or as otherwise listed) provides comprehensive remote technical support to resolve your specific computer or device issues. This includes troubleshooting, diagnosis, and repair of software problems, system optimization, virus removal, and other technical issues.

2.2 Satisfaction Guarantee for One-Time Fixes

We stand behind the quality of our work. If our technicians are unable to resolve the primary technical issue that was identified and agreed upon at the start of the service session, you are entitled to a full refund of the service fee.

Conditions for One-Time Fix Refunds:

The primary issue must be clearly identified and documented at the beginning of the remote session
You must allow our technicians sufficient time and access to attempt to resolve the issue
The issue must be within the scope of remote technical support (i.e., not requiring hardware replacement)
You must remain present and cooperative throughout the service session
The refund request must be submitted within 7 days of the service date

Refund requests for one-time fixes should be submitted to support@technicoonline.com with a detailed explanation of why the issue was not resolved.

2.3 Non-Refundable Scenarios for One-Time Fixes

No refund will be issued if:

The primary issue was successfully resolved, even if additional unrelated issues remain
The customer terminates the session prematurely without allowing adequate time for resolution
The issue requires hardware replacement or physical repair that cannot be done remotely
The customer provides inaccurate information or denies necessary access to complete the repair
The issue recurs due to customer actions after the session (e.g., reinstalling problematic software, disabling security measures)
More than 7 days have passed since the service was provided

3. Annual Subscription Plans (Solo and Family)

3.1 Plan Overview

Technico Online Services offers three tiers of annual subscription plans for both individual users (Solo Plans) and families (Family Plans):

Essential Plan: Basic technical support with monthly fix sessions and AI assistance
Advanced Plan: Enhanced support with additional fix sessions, Microsoft 365, VPN, and extended AI consulting
Pro Plan: Premium support with unlimited fixes, comprehensive security features, and priority AI consulting

All annual plans include access to bundled services such as technical support sessions, software licenses (Microsoft 365, VPN, antivirus), AI consulting hours, and ongoing support.

3.2 30-Day Satisfaction Window

We offer a 30-day satisfaction guarantee for all annual subscription plans. If you are unsatisfied with your annual plan for any reason, you may request a refund within the first 30 days from the date of purchase.

Refund Calculation During 30-Day Window:

If you have already utilized any "Fix" sessions or if any bundled software (Microsoft 365, VPN, antivirus) has been activated, the retail value of those services and licenses will be deducted from your refund amount.

Example Calculation:

Annual Plan Cost: $899
Services Used: 2 technical fix sessions ($229.99 each = $459.98)
Software Activated: Microsoft 365 license (retail value $99)
Refund Amount: $899 - $459.98 - $99 = $340.02

This ensures fairness by reimbursing you for the unused portion of your subscription while accounting for the value you have already received.

3.3 After 30 Days: Non-Refundable

After the initial 30-day period, annual subscription plans are non-refundable. This policy exists because:

We commit significant labor resources and third-party license costs to your account at the time of purchase
Software licenses (Microsoft 365, VPN, antivirus) are typically non-refundable once activated
The 30-day window provides ample opportunity to evaluate the service
Annual commitments help us maintain competitive pricing and allocate resources effectively

However, we encourage you to contact us if you encounter any issues with your plan. While we cannot offer refunds after 30 days, we may be able to provide alternative solutions, credit toward future services, or other accommodations on a case-by-case basis.

3.4 Cancellation of Annual Plans

You may cancel your annual subscription at any time by contacting us at support@technicoonline.com or calling 1(833) 442-5545. Upon cancellation:

Your subscription will remain active until the end of your current billing period
You will retain access to all services and benefits until the expiration date
Your plan will not automatically renew for the next year
No refund will be issued for the unused portion (unless within the 30-day window as described above)

To avoid automatic renewal, you must cancel at least 30 days before your renewal date. We will send renewal reminders at least 15 days before the renewal date.

4. Non-Refundable Services and Products

4.1 Completed AI Consulting and Training

Training and consulting hours that have already been provided are non-refundable. This includes:

AI optimization sessions (30, 60, 90, or 120-minute sessions)
Training on ChatGPT, Microsoft Copilot, Google Gemini, Claude, or other AI tools
Business consulting and strategy sessions
Custom AI implementation and workflow optimization

Once time has been spent with you in consultation or training, that time cannot be returned or refunded. However, if you are unsatisfied with the quality of the training, please contact us so we can address your concerns and potentially provide additional support.

4.2 Activated Software Licenses

Once a software license has been activated and credentials have been provided, it cannot be returned or refunded. This includes:

Microsoft 365 licenses
VPN service subscriptions
Antivirus software licenses
Any other third-party software licenses or subscriptions

The retail value of activated software licenses will be deducted from any refund calculations as described in Section 3.2.

4.3 Custom Development Projects

Custom development work (websites, applications, digital cards, etc.) that has been completed and delivered is non-refundable. For ongoing or incomplete projects:

Refunds will be calculated based on the percentage of work completed
Milestones achieved and delivered will be considered completed and non-refundable
Project-specific terms will be outlined in separate service agreements

4.4 Digital Marketing Services

Digital marketing campaigns, SEO work, content creation, and social media management that have been executed are non-refundable due to the time, expertise, and resources invested. If results are not meeting expectations, please contact us to discuss strategy adjustments.

5. Refund Request Process

5.1 How to Request a Refund

To avoid the lengthy PayPal dispute process (which can take up to 180 days) or credit card chargeback delays, we strongly encourage you to contact Technico Online Services directly first. Most issues can be resolved quickly and amicably.

Step-by-Step Refund Request Process:

Contact Us Directly: Email support@technicoonline.com or call 1(833) 442-5545 (USA/Canada) or 011-6931-2744 (India)
Provide Details: Include your name, email address, order/transaction ID, service date, and a detailed explanation of why you are requesting a refund
Review and Evaluation: Our customer service team will review your request and may contact you for additional information or to offer alternative solutions
Decision Notification: You will receive a decision on your refund request within 3-5 business days
Refund Processing: Approved refunds are processed to the original payment method within 3-5 business days. Depending on your bank or payment processor, it may take an additional 5-10 business days for the refund to appear in your account

5.2 Documentation Requirements

To expedite your refund request, please provide:

Proof of purchase (receipt, order confirmation email, transaction ID)
Screenshots or documentation of the issue (if applicable)
Correspondence or support tickets related to the issue
Any other relevant information that supports your refund request

5.3 Refund Method

All approved refunds will be issued to the original payment method used for the purchase:

PayPal refunds are typically processed within 24 hours and appear in your PayPal account within 3-5 business days
Credit card refunds are processed within 3-5 business days but may take up to 10 business days to appear on your statement depending on your bank
Debit card refunds follow the same timeline as credit cards

We do not issue refunds via check, wire transfer, or alternative payment methods unless absolutely necessary and mutually agreed upon.

6. Chargeback and Dispute Prevention

6.1 Our Commitment to Fair Resolution

Technico Online Services prioritizes customer satisfaction while maintaining strict protocols to prevent fraudulent chargebacks and payment disputes. We believe that most disagreements can be resolved through direct communication rather than through lengthy and adversarial dispute processes.

6.2 Why Contact Us First

Initiating a chargeback or PayPal dispute before contacting us directly can result in:

Delayed resolution (chargebacks can take 60-180 days to resolve)
Immediate suspension of your account and services
Loss of access to ongoing support or subscription benefits
Potential legal fees and collection costs if the chargeback is deemed fraudulent
Damage to your relationship with our company and potential denial of future services

By contacting us first, you can often receive a faster resolution, maintain access to your services, and preserve a positive relationship with our team.

6.3 Fraudulent Chargebacks

Technico Online Services takes fraudulent chargebacks very seriously. If a customer initiates a chargeback for services that were properly delivered, we will:

Provide comprehensive documentation to the payment processor proving service delivery
Suspend all current and future services to the customer
Pursue recovery of funds through legal means if necessary
Report the fraudulent activity to appropriate authorities

We maintain detailed records of all service sessions, including session logs, technician notes, timestamps, and customer communications to protect against false claims.

7. Special Circumstances and Exceptions

7.1 Service Failures

If Technico Online Services fails to deliver a service due to circumstances within our control (e.g., technician unavailability, system outages, scheduling errors), we will:

Offer to reschedule at your convenience at no additional charge
Provide a full refund if rescheduling is not acceptable
Offer service credit or upgrades as compensation

7.2 Force Majeure

We are not responsible for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, power failures, pandemics, government actions, or acts of terrorism. In such cases, we will work with you to reschedule or provide alternative solutions but refunds may not be available.

7.3 Exceptional Cases

While our policies are designed to be comprehensive, we understand that unique situations may arise. If you believe your circumstances warrant special consideration outside the scope of this policy, please contact our management team at support@technicoonlineservices.com. We will review exceptional cases on an individual basis and work with you in good faith to reach a fair resolution.

8. Modifications to This Policy

Technico Online Services reserves the right to modify, update, or replace this Refund and Cancellation Policy at any time. Material changes will be communicated via:

Email notification to registered customers
Prominent notice on our website
Updates to the "Last Updated" date at the top of this document

Your continued use of our services after modifications to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

9. Contact Information for Refund Requests

For all refund requests, cancellations, or questions about this policy, please contact us:

Email: support@technicoonline.com

Phone (USA & Canada): 1(833) 442-5545 (Toll Free)

Phone (India): 011-6931-2744 (Landline)

Website: https://www.technicoonline.com

Business Hours: 24/7 support available for subscribers; business hours for general inquiries

Our customer service team is dedicated to addressing your concerns promptly and professionally. We aim to respond to all refund requests within 1-2 business days.

10. Quick Reference Summary

One-Time Fixes: Full refund if primary issue not resolved; request within 7 days

Annual Plans (First 30 Days): Refund available minus value of services used and software activated

Annual Plans (After 30 Days): Non-refundable; cancellation allowed but no refund for unused portion

AI Consulting: Non-refundable once hours are delivered

Software Licenses: Non-refundable once activated

Development Projects: Non-refundable once delivered; partial refunds for incomplete work

Refund Processing Time: 3-5 business days to original payment method

We appreciate your business and are committed to your satisfaction.

By purchasing our services, you acknowledge that you have read and agree to this Refund and Cancellation Policy.